Contacte-nos

Have a question about a product or need assistance with an order? Get in touch through the contact options published on hokasport.co.uk. Include the relevant details so we can understand your enquiry.

Product and Sizing Enquiries

For questions about footwear, sportswear, caps, or accessories, include the product name or page link. Let us know which size, material, feature, or care instruction you would like clarified.

Check the individual product description and available size guide before ordering, as fit and features can vary between styles.

Help With Your Order

When contacting us about a purchase, please provide:

Your order number, if available.
The email address used at checkout.
The item concerned.
A brief description of the assistance you need.

If you cannot find your order acknowledgement, check your spam or junk folder. If payment appears in your account but no email has arrived, contact us before placing another order.

Delivery and Tracking

Check your dispatch communication for any tracking details provided. If tracking has stopped updating, your parcel is overdue, or a package marked as delivered cannot be located, contact us with your order number and tracking reference.

Our Envio e entrega page explains delivery arrangements, while Estado da encomenda provides guidance on common order stages.

Returns and Product Problems

Visit our Devoluções page for information about returning an item, requesting an exchange, or reporting a fault. Contact us for the correct return destination before sending a parcel.

For damaged, faulty, or incorrect products, identify the item and describe the problem. Photographs of the product or packaging may help us assess the issue, but their absence does not automatically remove your statutory rights.

Changes and Cancellations

Contact us promptly if you need to correct an address, change a size, or cancel an order. Our ability to amend an order or stop dispatch depends on its progress.

Please wait for confirmation before assuming an amendment has been completed. Your statutory cancellation rights are explained on our Order Cancellation page.

Payment and Website Assistance

For checkout problems, describe the error message and payment method selected. Never send your full card number, card security code, password, or one-time verification code.

If a website feature is not working, include the page link, your browser or device type, and a short explanation of what happened. Remove confidential information from screenshots.

Privacy, Complaints, and Feedback

For privacy questions or personal information requests, consult our Política de privacidade and use the published contact channel. Share only the information needed for your enquiry.

If you wish to raise a complaint, explain what happened and the outcome you are seeking. We also welcome suggestions about product information, website navigation, and your shopping experience at hokasport.co.uk.