Política de privacidad

This Privacy Policy explains how personal information is handled in connection with hokasport.co.uk, including when you browse products, place an order, or contact customer support. It also describes your choices and rights under applicable UK data protection law.

Information We Collect

Depending on how you interact with the website, the information involved may include:

• Contact details: your name, email address, telephone number, and billing or delivery address.
• Order information: products purchased, selected sizes, payment status, delivery details, returns, and refunds.
• Account information: registration details and saved preferences, where account features are available.
• Communications: questions, feedback, and information supplied when requesting assistance.
• Technical information: IP address, browser and device details, pages visited, and interactions with website features.
• Privacy preferences: marketing selections, cookie choices, and records of consent where relevant.

Payment information is handled according to the payment method selected. External payment providers may process financial details under their own privacy notices. Do not send full card details, passwords, or security codes through customer support channels.

How Information Is Used

Personal information may be used to process purchases, arrange delivery, communicate about orders, manage returns, and respond to enquiries.

Other purposes may include maintaining accounts, protecting the website against fraud, keeping required business records, and identifying technical problems. Where enabled and lawful, information may also support website analytics or marketing.

If information is required to process an order, we will identify that requirement during the relevant process. Without necessary contact, delivery, or payment information, we may be unable to complete your purchase.

Lawful Bases

The lawful basis depends on the purpose of processing:

• Contract: handling purchases, delivery, and requested after-sales services.
• Legal obligation: maintaining records or responding to legally binding requirements.
• Legitimate interests: protecting transactions, administering support, and maintaining website security, where these interests are not overridden by your rights.
• Consent: activities requiring permission, including certain marketing communications and tracking technologies.

Where processing relies on consent, you can withdraw it without affecting the lawfulness of processing carried out beforehand. Each activity must have an appropriate lawful basis; accepting this policy does not provide blanket consent.

Marketing and Cookies

Where marketing messages are offered, you can change your preferences or unsubscribe using the instructions in the message. We will obtain consent where required. Any permitted existing-customer marketing must meet the applicable conditions and include an opt-out.

Order confirmations, delivery updates, and other necessary service messages are separate from promotional communications.

Cookies and similar technologies may support shopping functions, remember settings, or provide analytics and advertising features where enabled. Our Cookie Policy explains their purposes and available controls. Technologies requiring consent must not operate before that consent is obtained.

Sharing Information

Where necessary for the relevant service, information may be disclosed to payment providers, delivery companies, hosting and IT providers, customer support services, professional advisers, or public authorities.

Analytics and marketing providers may receive information only where those services are actually used and the relevant legal requirements are met.

Recipients should receive information appropriate to their role. Some act on our instructions, while others, such as certain payment providers, may act as independent controllers under their own privacy notices.

International Transfers

If personal information is transferred outside the UK, the transfer must meet applicable data protection requirements.

Depending on the destination and circumstances, protection may involve UK adequacy regulations or appropriate contractual safeguards, together with additional measures where required. You can request information about safeguards relevant to your data through the published privacy contact channel.

Retention and Security

Personal information is retained only for as long as necessary for its purpose, including applicable accounting, legal, fraud-prevention, and dispute-handling requirements.

Retention decisions consider the type of record, whether an order or complaint remains unresolved, and relevant legal periods. Different records may require different retention periods.

Appropriate technical and organisational measures should protect personal information against unauthorised access, loss, or misuse. No online system can guarantee absolute security. Protect your account credentials and report suspected unauthorised activity promptly.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Receive certain information in a portable format.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Withdraw consent where processing relies on it.

These rights are subject to applicable conditions and exemptions. To make a request, use the contact options published on hokasport.co.uk. Proportionate identity checks may be necessary to protect your information.

Requests will be handled within the applicable statutory timeframe. Where an extension or clarification is permitted, we will explain the reason and relevant next steps.

Privacy Complaints

If you have concerns about how your information has been handled, contact us through the published support channel and identify your message as a privacy complaint.

We will acknowledge and investigate complaints, provide progress information as appropriate, and explain the outcome in accordance with applicable requirements.

You may also raise concerns with the UK Information Commissioner’s Office through ico.org.uk. Contacting us does not remove your right to complain to the regulator.

External Websites and Policy Changes

Links to external websites are subject to those organisations’ own privacy practices. Review their notices before supplying personal information.

We may update this policy when our services or processing practices change. Material changes will be brought to your attention where required, and new consent will be requested where legally necessary.

Contact

For privacy questions, rights requests, or complaints, use the contact details published on hokasport.co.uk. Share only the information needed to explain your request and avoid including sensitive payment credentials.