注文状況
Check the progress of your purchase from hokasport.co.uk using your order emails and any tracking information provided. This page explains common order stages and how to request assistance.
Finding Your Order Details
After placing an order, check the email address entered at checkout for an order acknowledgement. Keep this message, as it contains information useful for future enquiries.
If you created an account and order history is available, sign in to view your purchase details. Guest orders may not automatically appear in an account created later.
If you cannot find an email, check your spam or junk folder. Before placing the order again, review your payment history and contact us if the transaction status is unclear.
Understanding Order Updates
The wording used in emails or your account may vary, but common stages include:
- Pending payment: payment has not yet been confirmed or requires further action.
- Processing: the order is undergoing checks or being prepared for dispatch.
- Dispatched: shipment has been confirmed; check the accompanying tracking details.
- Cancelled: the order, or an identified part of it, will not proceed.
- Refunded: a refund has been issued for the relevant amount, although your provider may need additional time to display it.
An order acknowledgement confirms receipt of your request. Order acceptance is explained in our 販売条件.
Tracking a Delivery
Where tracking is available, use the link or reference supplied in your dispatch communication to check the carrier’s latest update.
A tracking number may be generated before the carrier collects the parcel. If the status only shows that a label has been created, this does not necessarily mean the parcel is moving through the delivery network.
For orders sent in separate packages, each parcel may have its own tracking reference and arrival date.
Delays or Missing Updates
If your order remains at the same stage beyond the timeframe stated when you purchased, contact us with your order number. We can help clarify whether the issue concerns payment, preparation, or delivery.
Check our 配送とお届け page for information about delivery estimates and delayed orders. An unchanged status does not remove your cancellation or other statutory rights.
Marked as Delivered
If tracking shows delivery but you cannot locate your parcel, check the delivery details and any appropriate reception area or nominated recipient.
Contact us if it remains missing. We will review the circumstances and assist with an investigation. A delivery scan alone does not conclusively establish that you received the goods.
Changes and Cancellations
Contact us promptly if you need to correct an address, change an item, or request cancellation. Whether a change can be made before dispatch depends on the order’s progress.
Wait for confirmation before assuming that an amendment has been completed. Our Order Cancellation page explains the relevant process.
Order Status Assistance
Use the contact options published on hokasport.co.uk and include your order number, checkout email address, and a short description of your enquiry.
Never send your password, full payment card number, card security code, or one-time authentication code.