Términos de uso

These Terms of Use explain the conditions for accessing and using hokasport.co.uk. They cover browsing, account features, and interactions with website content. Purchases are governed separately by our Términos de venta.

Using the Website

You may use the website for lawful browsing, comparing products, and shopping. Provide accurate information when creating an account, submitting an enquiry, or using other website features.

You must not impersonate another person, submit fraudulent information, access restricted systems without permission, or interfere with another visitor’s use of the website.

Account Security

Where account registration is available, keep your login details confidential and use a password that you do not share with other services.

Contact us promptly if you suspect unauthorised access. You are not automatically responsible for activity caused by a security failure outside your control.

Never send passwords, payment security codes, or one-time authentication codes through customer support channels.

Product and Website Information

Product descriptions, sizing guidance, photographs, and other content help you compare available items. Review information for the specific product rather than assuming that all footwear or clothing has the same fit or features.

We aim to correct material errors when identified. Screen settings may affect colour appearance, but this does not remove our obligation to provide accurate descriptions or honour your rights concerning purchased goods.

General information about running, walking, or footwear does not replace individual professional advice where that is needed.

Intellectual Property and Brand References

Website text, photographs, graphics, designs, and other materials may be protected by copyright, trade mark, and related laws.

You may view pages and print or save reasonable extracts for personal shopping purposes. Commercial reproduction, redistribution, or use of protected material requires permission from the relevant rights holder unless permitted by law.

HOKA names, logos, and product marks belong to their respective owners. Their appearance on this website does not, by itself, establish brand ownership, endorsement, or an authorised retail relationship.

Reviews and Other Submissions

Where review or submission features are available, share content based on your own experience. Do not publish another person’s private information, infringing material, threats, or unlawful content.

You retain ownership of your submissions. By posting through a website feature, you give us nonexclusive permission to display and technically format that content as reasonably necessary to operate the feature.

We may moderate spam, abusive material, irrelevant content, or submissions that breach these conditions. Honest criticism will not be removed solely because it is negative.

Security and Prohibited Activity

You must not introduce viruses or harmful code, attempt to bypass access controls, obtain customer information without permission, or deliberately overload website systems.

Automated activity must not compromise security, misuse personal information, or infringe intellectual property rights.

If you discover a technical vulnerability, report it through our published contact options without accessing additional private information or disrupting the service.

External Links and Services

The website may link to external pages or integrate services such as payment tools. Those services may have their own terms and privacy notices, which you should review before using them.

An external link does not automatically constitute endorsement. The involvement of another provider does not remove our responsibilities relating to your purchase or our own handling of personal information.

Privacy and Cookies

Our Política de privacidad explains relevant personal information practices and your data protection rights. Our Cookie Policy describes cookies, similar technologies, and available choices.

Using the website or accepting these Terms does not replace separate consent where consent is legally required.

Availability and Access Restrictions

Maintenance, updates, or technical faults may occasionally interrupt website access. We aim to address material problems within a reasonable period.

We may temporarily restrict access where reasonably necessary to investigate fraud, protect security, or address a serious breach of these Terms. Where appropriate and practicable, we will explain the restriction and how to raise a concern.

An access restriction does not remove rights relating to an existing order, refund, complaint, or personal information request.

Our Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Your statutory rights concerning goods and services remain protected.

These Terms do not require you to compensate us for losses caused by our own wrongdoing.

Changes and Legal Rights

We may revise these Terms to reflect changes in website features, security needs, or legal requirements. Material changes will be brought to your attention where required.

Updates will not retrospectively reduce rights attached to an existing purchase. Your access to applicable consumer protections and courts with jurisdiction is not restricted by these Terms.

If a provision is unenforceable, the remaining provisions continue to apply where they can operate fairly and lawfully.

Contáctanos

For questions about website use, account access, or these Terms, use the contact options published on hokasport.co.uk. Include the relevant page link or a brief description of the issue, without sharing confidential credentials.