Možnosti platby

When shopping at hokasport.co.uk, choose from the payment methods displayed at checkout. Review your billing details, selected currency, and final total before authorising payment.

Available Payment Methods

Payment options may vary according to your location, currency, and the payment provider’s requirements. Only methods shown at checkout are available for your transaction.

Some services may redirect you to a payment provider’s website or app to complete authorisation. Review any provider-specific conditions before proceeding.

Billing Details and Verification

Enter your billing information as it appears in your bank or payment account. Incorrect details may cause a payment to be declined or require further checks.

Your provider may ask you to authenticate the transaction through a banking app or another verification process. Complete these steps only through the legitimate payment interface.

Never share your password or one-time verification code with customer support.

Currency and Order Total

Check the currency displayed at checkout before paying. Your order summary shows product prices, applicable discounts, delivery charges, and taxes collected with your purchase. Prices include VAT where applicable.

If your payment account uses a different currency, your provider may apply its own exchange rate or conversion fee. Contact your provider for details of these charges.

Order Acknowledgement and Payment Status

After submitting your order, check the email address used at checkout for an acknowledgement. This confirms receipt of your order; acceptance is explained in our Podmínky prodeje.

A pending bank transaction or payment notification does not independently confirm order acceptance. If checkout is interrupted, check your email and payment history before attempting another purchase.

Temporary Authorisations

Your provider may temporarily reserve funds while a payment is being checked or completed. An authorisation hold can reduce your available balance before a final charge appears.

If a transaction fails or an order is cancelled, the hold may remain visible until your provider releases it. Release times depend on the bank or payment service involved.

Declined or Unsuccessful Payments

If payment cannot be completed:

• Check your billing address and payment details.
• Confirm that sufficient funds or credit are available.
• Complete any verification requested by your provider.
• Ask your provider whether it has restricted the transaction.
• Consider another payment method offered at checkout.

Avoid repeated attempts while the status of an earlier transaction remains unclear.

Discounts and Promotional Codes

Enter eligible promotional codes before completing payment. Confirm that the discount appears in your order summary.

Minimum spend requirements, product exclusions, and restrictions on combining offers depend on the conditions published with the promotion.

Refunds

Refunds are generally returned to the original payment method unless you expressly agree otherwise. Eligibility, amounts, and applicable deadlines are explained in our Vrácení zboží and Order Cancellation policies.

Once a refund has been issued, your provider may require additional time to display the credit. This does not change our obligation to issue refunds within the applicable timeframe.

If your original card has expired or your account has changed, ask your provider how incoming refunds are handled. Do not send replacement card details through email or a contact form.

Payment Assistance

For help, use the contact options published on hokasport.co.uk. Include your order number, if available, the payment method selected, and a brief description of the issue.

Never send your full card number, card security code, account password, or authentication code. Remove confidential information from any screenshots before sharing them.