Shipping and delivery

This policy explains delivery arrangements for purchases from hokasport.co.uk. Please review the delivery options, charges, and estimated arrival times shown before completing your order.

Delivery Options and Charges

Available services depend on your delivery address and the products selected. Enter your full address and postcode at checkout to view the options available.

Delivery charges are displayed before payment. Free delivery or express services apply only where expressly offered and where the stated conditions are met. Availability for Northern Ireland, offshore islands, remote postcodes, and addresses outside the UK must be confirmed at checkout.

Order Processing

Orders may require payment verification, stock confirmation, and packing before dispatch. An order acknowledgement confirms receipt of your request; it does not mean that your parcel has been handed to a carrier.

If an item cannot be supplied, we will contact you about the affected product and available options. We will not substitute another item without your agreement.

Processing time and carrier transit time are separate unless the delivery estimate expressly includes both. Working days generally mean Monday to Friday, excluding applicable bank holidays.

Delivery Times and Delays

The delivery estimate applicable to your order is provided before purchase. Unless a different period is agreed, goods will be delivered without undue delay and within 30 days of the contract being made.

If we become aware of a delay, we will explain the situation and any revised arrangements. A revised estimate does not remove your statutory rights.

Where an agreed delivery deadline is missed, you may be entitled to set an appropriate additional deadline and cancel if delivery is still not completed. In circumstances recognised by law, including where an essential agreed date is missed, you may cancel immediately.

Dispatch Confirmation and Tracking

Where tracking is available, details will be included in your dispatch communications. A tracking reference may be created before collection, so the first carrier update may not appear immediately.

Use the tracking information to check progress, but contact us if updates stop or your parcel does not arrive within the estimated period. We remain your point of contact for resolving delivery problems.

Some orders may arrive in separate packages. Each parcel may have its own tracking reference and arrival date. We will not add delivery charges for splitting an order without your agreement.

Delivery Addresses and Instructions

Check your recipient name, street address, flat or unit number, postcode, and contact details before ordering.

If you notice an error, contact us promptly. Corrections depend on the order’s status and the carrier’s ability to amend delivery details. Wait for confirmation before assuming a change has been completed.

If you request delivery to a safe place or nominate another recipient, consider whether the arrangement is secure and suitable. The effect of any instruction on responsibility for the parcel depends on the circumstances and applicable law.

Missed Delivery and Returned Parcels

If a delivery attempt is unsuccessful, follow the carrier’s instructions for redelivery or collection. Collection deadlines vary by service.

If your parcel is returned to us, contact us to discuss the available options. Any proposed redelivery charge will be explained and must be consistent with the terms disclosed before purchase and applicable law. A returned parcel does not automatically result in loss of your payment or cancellation rights.

Lost, Damaged, or Incomplete Orders

If tracking shows delivery but you cannot find your parcel, check the delivery details, nominated recipient, and any appropriate reception area. Contact us if it remains missing.

A delivery scan alone does not conclusively establish receipt. Goods generally remain our responsibility until they enter your physical possession or that of a person you nominate. A different rule may apply if you independently appoint a carrier we did not offer.

For damaged parcels, missing contents, or incorrect items, describe the issue and retain the packaging where practical. Photographs may assist the investigation, but their absence does not automatically invalidate a claim or remove your rights.

International Deliveries

If delivery outside the UK is offered, eligible destinations and services will appear at checkout.

Any import charges collected with your purchase will be included in the checkout summary. Where duties, taxes, or clearance fees may be payable separately, responsibility for those charges must be explained before purchase.

Customs checks can affect arrival estimates. They do not automatically remove your rights concerning delivery or cancellation.

Delivery Assistance

For questions about dispatch, tracking, or a delivery problem, use the contact options published on hokasport.co.uk. Include your order number and tracking reference, if available.

For returns after delivery, please consult our Returns page. Nothing in this policy limits your statutory consumer rights.